PODCAST 430

You’re Not That Hot Anymore. Are the institutions of our society failing us, or just failing to live up to their over the top narratives? A bad customer service experience leads into a discussion – presented as sort of a rant but meant as a question  – about whether the business models and technology that seemed so forward five to ten years ago don’t seem that way at all now. Technology companies, Internet Service Providers, consumer products, office supplies, services, health care, travel, utilities and all kinds of services in the western world seem to have stopped progressing in terms of service to the customer a few years ago. No longer is it good enough to deliver a great product or service, you have to have an ‘amazing’ story, be saving the whales, or making your product in some aboriginal prefecture where you pay fair wages and post the obligatory pictures of building schools, or handing out water at the local marathon or breast cancer walk. What happened to buying a toaster that works, and when it doesn’t being able to rely on a customer service approach that says, “Yep, here’s a new one”? Instead you get protocols, upsells, long waits at the help desk (with the same three songs that play over and over) bored, surly or overwhelmed ticket agents, or admissions ‘techs’. The gauntlet of nose-ring festooned ‘greeters’ sporting ‘man-buns’ or just plain mean city, county, state and federal workers is actually the new normal. We need to talk about it, and we need to fix it. Is the problem that companies are spending too much time saving the whales, and not enough time saving the customer? Or is it excessive government regulation, poor economic growth, or we’re just not as competent as our ‘amazing’ history and resume says we are? No institution in our society is more dangerously corrupt and incompetent than the government, despite what the politicians say about Wall Street. What can be done? Meanwhile…still on hold with customer service. Sponsored by X Government Trucks and Pride of Homes and Luke Team Real Estate. (Editor’s Note: Podcast 429 isn’t done yet, and will be on the way…so here’s podcast 430. Don’t worry you didn’t miss one.) 

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Podcast 370

Final Mad Men. On the night of the final episode of the AMC hit show Mad Men a review of the top stories for the week of May 18th. The economic news these days isn’t good, but you don’t hear too much talk about it because the magpies in the mainstream media are too busy grousing about funding for their precious personal train service in the North Eastern Corridor known as Amtrak, a service the rest of America does not ride very much but has to pay for anyway, or the 45 idiots running for President and what a few Iowans think of them. Meanwhile, the US economy just put in the worst numbers since 2008. Don’t worry, the sunny analysts say, it’s the result of the West Coast Port Strike resolution. Or, the weather. Or … something. There’s always an excuse. Meanwhile economists and analysts are telling us, no-growth is probably the new normal. Really? The future belongs to those who build it, and people who actually build things don’t pay any attention to those who measure, analyze and report what ‘will be’. Its time we had a conversation about what’s really wrong; pursuit of Keynesian economics — or whatever you call whatever it is the policy makers are doing — and its powerfully destructive effect on the world economy. Whether you’re talking about China, Europe, Latin America or Japan, things ain’t to rosy, even though they keep saying, “Don’t worry it’ll get better next month”. Manufacturing is way down. Why? Because of a slow down in the energy industry, after all the so called ‘experts’ said lower gas prices acted as a tax cut on the economy … since all they ever think about is stimulating the consumer. Meanwhile, consumers aren’t seeing any wage growth and are exhausted because the economy is not growing. Who’s fault is it? Who’s in charge? Too much spending, too much taxation and regulation, and not enough leaving people alone to solve their problems. It’s time we cut the government back to what is required to protect our rights, and nothing more. Cut spending, cut taxes and cut regulations, and watch the economy grow. And, people are already working in ways we couldn’t have imagined twenty years ago. There’s a new kind of worker, who employs services like AirBNB and work hubs to cut the strings completely, and wander the world, working when and where they choose. You might be surprised at how easy it is … right now. Finally, are a few hundred Iowa Republicans (Editor’s note: I mean political groupies) the reason people are already sick of a presidential campaign that hasn’t even started yet? Is it time to politely tell Iowa to stick a sock in it? Sponsored by Ryan Plumbing and Heating of Saint Paul. 

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