Bad Service Is Not Service
Significantly American business claims great service but Bad Service Is Not Service. And these days bad service is what we get most of the time. Got a great story to tell in Bad-Service-Is-Not-Service-Bob Davis Podcast 1107.
As a matter of fact a recent debacle between me and my Podcast Hosting Service is a great illustration.
Because I have so much data on this page I ran afoul of an algorithm.
Help Desk No Help
Furthermore in a painful episode that lasted over a recent two week period I learned one of America’s supposedly great service companies is not.
To enumerate here would take paragraphs.
To explain my web developer and I spent two Sundays mystified at the byzantine rules and procedures.
Procedures which on the negative side don’t seem to have any purpose.
Even more one hand knows not what the other is doing.
And getting to someone with authority was nearly impossible.
Detail are included in Bad-Service-Is-Not-Service-Bob Davis Podcast 1107 as an illustration.
American Business Not In As Good Shape As They Think
Hours On The Phone
Certainly I am not the only one who has noticed that all things considered consumers spend hours on the phone and on line trying to solve problems the companies create themselves.
Chiefly the recent pandemic…and supply problems.
Promoting “Kick Ass” Service
However they still promote “Kick Ass” service.
But they’re not delivering any service at all.
Whiners Not Winners
Without reservation they blame the government…
Or the Federal Reserve.
Yet they continue to deteriorate in terms of service.
Customer Has To Solve The Problem
In conclusion it was left to my web developer and I to solve the problem for the most part.
And we did.
Back Where We Started After One Thousand Dollars
After more than a thousand dollars we ended up where we started out with two thirds less content on the site.
For no reason.
In conclusion it’s a new day. I’ll explain in the podcast.
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