Travel Madness. When is a presidential campaign like traveling? When things don’t go as planned. Which is pretty much what travel is. Live coverage of the ‘Primary’ season in Election 2016 starts with a late trip to Iowa, arriving in Des Moines at midnight, on the eve of the presidential debate that was supposed to happen, except for Donald J. Trump throwing a wrench into the plans. At the same time, this wayfaring podcaster struggles to pull all the nifty new elements added to podcast command together. At the time I did this podcast — 1 in the morning — I had just learned by unlimited data plan did not allow for a hot spot, a system I plan to use to upload podcasts from wherever, whenever. Having purchased a brand new iPhone 6, and as excited as a kid playing with a new video game, I was very disappointed to say the least. Not being one of those people who throw company names around, and complain, I decided to wait until morning and call my friend at the store, which at the time of this writing I have done. Some adjustments later, and guess what? Houston, we have remote upload capability! The election, and all those working to bring this debate to Iowans tonight seems to be going through the same kind of process. You can plan forever, but when things start going wrong you have to just work through the problems. A theme in these podcasts is the fact that the media has gone off the rails covering this election. It seems like the Media has become the story, which may be one of the reasons Trump is pulling the plug. Or at least he says he is pulling the plug. Fox News said this morning they expect only about 1-2 million viewers for the debates here tonight if Trump doesn’t show up, and that’s what’s important right? Not the voters of Iowa, who tend to throw the established ‘prognosticators’ for a loop in every cycle, right? Not the issues, which is what the vaunted Fourth Estate is supposed to be reporting on, right? So, word to the wise. Plan, but prepare to change and adapt. Sponsored by Hydrus Performance, Pride of Homes and Luke Team Real Estate.
You’re Not That Hot Anymore. Are the institutions of our society failing us, or just failing to live up to their over the top narratives? A bad customer service experience leads into a discussion – presented as sort of a rant but meant as a question – about whether the business models and technology that seemed so forward five to ten years ago don’t seem that way at all now. Technology companies, Internet Service Providers, consumer products, office supplies, services, health care, travel, utilities and all kinds of services in the western world seem to have stopped progressing in terms of service to the customer a few years ago. No longer is it good enough to deliver a great product or service, you have to have an ‘amazing’ story, be saving the whales, or making your product in some aboriginal prefecture where you pay fair wages and post the obligatory pictures of building schools, or handing out water at the local marathon or breast cancer walk. What happened to buying a toaster that works, and when it doesn’t being able to rely on a customer service approach that says, “Yep, here’s a new one”? Instead you get protocols, upsells, long waits at the help desk (with the same three songs that play over and over) bored, surly or overwhelmed ticket agents, or admissions ‘techs’. The gauntlet of nose-ring festooned ‘greeters’ sporting ‘man-buns’ or just plain mean city, county, state and federal workers is actually the new normal. We need to talk about it, and we need to fix it. Is the problem that companies are spending too much time saving the whales, and not enough time saving the customer? Or is it excessive government regulation, poor economic growth, or we’re just not as competent as our ‘amazing’ history and resume says we are? No institution in our society is more dangerously corrupt and incompetent than the government, despite what the politicians say about Wall Street. What can be done? Meanwhile…still on hold with customer service. Sponsored by X Government Trucks and Pride of Homes and Luke Team Real Estate. (Editor’s Note: Podcast 429 isn’t done yet, and will be on the way…so here’s podcast 430. Don’t worry you didn’t miss one.)