Why Burning Man Still Sucks 2017-Podcast 616

Why Burning Man Still Sucks 2017-Podcast 616

In Why Burning Man Still Sucks 2017-Podcast 616. March 29th, 2017. Noon Pacific Time. Burning Man 2017 tickets on sale. Already did my ‘burner’ profile. 2 weeks ago waited on line to register for the ticket sale. Third year in a row. All out for tickets to the biggest party in the universe. Out in the Nevada desert. August 27th to September 4th.

Gonna Get My Burning Man Tickets!

Tick tock. One minute to 12 Pacific. Count it down. Here we go. This won’t take long. I won’t have to cancel the big client meeting at three in the central time zone. I’ll get on. Get my tickets. Smooth as silk. A friction free transaction. Forty-Five minutes later I’d canceled the meeting. Oops, tickets sold out. In Why Burning Man Still Sucks 2017-Podcast 616.

Scalpers

Quick Internet search. Stub Hub has tickets at double the price. Frustrated. Angry. Must have done something wrong. Maybe I should register for the STEP program like last year. Yeah. Or maybe call some ‘burners’ in Chicago. If you ingratiate yourself with the ‘burner’ community you might be able to score some tickets from someone who isn’t going to use theirs.

Jeff Bezos Party of 20? Come right in

Remember. Tickets to burning man in the general sale are 400 plus dollars and nearly 100 dollar for a vehicle pass. There’s a final sale coming up. Those tickets are 1200 dollars. What’s under my skin is the way Burning Man is sold. Over Sold and Under Delivered. Clearly there’s a lot of people who want to go and can’t get tickets. Fix it. Find out about my experience trying to buy tickets in Why Burning Man Still Sucks 2017-Podcast 616

We’re Hippies. Really rich hippies

This year Burning Man will gross 43 million dollars from ticket sales alone. They say It’s something you need to experience. A city in the desert. A culture of possibility. A network of dreamers and doers. Oh wait that’s the commercial. Reality is you’ve been waiting for 30 minutes for the kid with dreadlocks who can’t remember whether you ordered a strawberry smoothie or an emerald peanut butter…for the third time.

Not Radically Inclusive

Why Burning Man Still Sucks 2017-Podcast 616. Burning Man still sucks because if you’re wealthy enough to buy a thousand dollar ticket from some ticket reseller, which I am told Burning Man ‘doesn’t endorse’, you’re a ‘burner’. Part of a ‘radically inclusive experience’. Yeah. No. “A citizen of the worldview that is Burning Man. May it be encountered everywhere”. It won’t.

Drive a Maybach Motor Home? Coming out from Santa Rosa for the week to do some acid? Like the old days before, you know, all the corporate stuff. You’re in! Welcome Burners. And all your cash. A unique and distinctive culture awaits people like Elon Musk and Jeff Bezos, but not us working stiffs.

Welcome To The French Revolution

Ten principles for Burning Man: Radical Inclusion, Gifting, Decommodification (which basically means no sponsors), Radical Self Reliance, Radical Self Expression (although any and all media ‘projects’ have to be pre approved), and on and on. It reads like the French Revolution’s ‘Rights of Man’ Declaration. You know the one where the peasants are crushed and everyone ends up living through Thermidor II.

Stupid Rules At The Radical Burning Man Festival

And the rules. Don’t run that noisy generator at night. If your truck is old bring plywood to catch the oil dripping from that nasty crankcase. Watch out for the undercover cops checking up to see that you’re not trafficking. Be careful of your carbon footprint. Oh by the way, Burning Man has a bigger carbon footprint on average than the dirtiest of the dirty polluters. Don’t worry about that though. Nothing to see here folks. Move along.

Burning Man is a symbol of the possibilities of Silicon Valley. That’s why I wanted to go. A temporary society built on the ‘No Rules’ Punk and Anarchist pathos. Sadly the Burning Man approach to customers is basically ‘so long suckas’. So yes. Sadly, Burning Man is in fact a symbol of the possibilities of Silicon Valley.

America We Have A Problem

Yep All this tech. We’re On It! Really good at customer service. We give you an experience. We’re here for the environment. We use cloth bags. We Care. The truth is you wait on the phone or on line for service for hours. You can’t get a seat at the Genius Bar and they’re just going to tell you to buy a new iPad. No one cares about your problem because you’re not Jeff Bezos. Steve Jobs is turning over in his grave.

I thought these burning man guys were really smart savvy artists and computer geniuses. Turns out they’re just a bunch of idiots. Despite all the tools available they can’t figure out how to create an event with a seamlessly positive experience for people from the first contact and ticket sale, to the event itself, to heading home happy after its over. And then there’s the police state thing. Customer satisfaction? Oh wait. That would be capitalism. Let’s talk about it in Why Burning Man Still Sucks 2017-Podcast 616.

Yes, I know this is sacrilege but…Sponsored by X Government Cars.

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Podcast 434

Coffee by The Fire. It’s finally starting to feel like October in the upper midwest with temperatures dropping, leaves falling and scudding grey clouds. The days are shorter, the nights longer, and that means its time for a podcast, with coffee, by the fire in the Broadcast Bunker. In podcast time, this is being posted on a Friday. The last week or so has been a rush of technical issues, crazy political stories, parties, lunches, client calls, late night discussions about everything under the sun, and reading a lot of news. Sometimes it’s good to just sit down in front of the microphone and do a podcast. All the ‘podcast manuals’ say you’re supposed to ‘know what you’re going to talk about’. Years of experience in talk radio taught me that sometimes the best thing to do is walk into the studio with no notes, no paper, and nothing in mind. In this podcast I talk a little about my current love-hate relationship with politics and media, media coverage of politics, review the technology issues I have been having lately, present a on-the-spot theory about social disruptions caused by operating system updates pushed out to your computer (Editor’s note: Say no, unless you know all the implications of updating your computer’s operating system.) Anyone ever say to you, “People are acting weird today”? Maybe its because there’s a rolling effect from all the updates blowing out people’s phone apps, peripherals and generally messing with us. What will happen when someday driverless cars, autonomous machines, androids, robot manufacturing and remote controlled bulldozers update and just stop? Hiring people to monitor all that stuff and keep systems operating might – gasp – actually create jobs! Finally, a discussion of the joys of being in business for yourself and how weird it is for a ‘creative’ type to be enthralled with the business side of his business. Welcoming Hydrus as a sponsor to the Bob Davis Podcasts and sponsored by X Government Trucks. 

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PODCAST 430

You’re Not That Hot Anymore. Are the institutions of our society failing us, or just failing to live up to their over the top narratives? A bad customer service experience leads into a discussion – presented as sort of a rant but meant as a question  – about whether the business models and technology that seemed so forward five to ten years ago don’t seem that way at all now. Technology companies, Internet Service Providers, consumer products, office supplies, services, health care, travel, utilities and all kinds of services in the western world seem to have stopped progressing in terms of service to the customer a few years ago. No longer is it good enough to deliver a great product or service, you have to have an ‘amazing’ story, be saving the whales, or making your product in some aboriginal prefecture where you pay fair wages and post the obligatory pictures of building schools, or handing out water at the local marathon or breast cancer walk. What happened to buying a toaster that works, and when it doesn’t being able to rely on a customer service approach that says, “Yep, here’s a new one”? Instead you get protocols, upsells, long waits at the help desk (with the same three songs that play over and over) bored, surly or overwhelmed ticket agents, or admissions ‘techs’. The gauntlet of nose-ring festooned ‘greeters’ sporting ‘man-buns’ or just plain mean city, county, state and federal workers is actually the new normal. We need to talk about it, and we need to fix it. Is the problem that companies are spending too much time saving the whales, and not enough time saving the customer? Or is it excessive government regulation, poor economic growth, or we’re just not as competent as our ‘amazing’ history and resume says we are? No institution in our society is more dangerously corrupt and incompetent than the government, despite what the politicians say about Wall Street. What can be done? Meanwhile…still on hold with customer service. Sponsored by X Government Trucks and Pride of Homes and Luke Team Real Estate. (Editor’s Note: Podcast 429 isn’t done yet, and will be on the way…so here’s podcast 430. Don’t worry you didn’t miss one.) 

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