Podcast 466

South Carolina BBQ and Kasich. In Greenville, South Carolina on the night of the Republican Debate at Clemson. Hear what a Governor John Kasich event at Mutt’s BBQ in Mauldin, South Carolina sounds like. Hear John Kasiche’s stump speech. Which is why this podcast is entitled, South Carolina BBQ and Kasich. In the wake of Justice Scalia’s death, constitutionalists republicans forget the constitution and bemoan the possibility that sitting President Obama may appoint a liberal justice, swaying the court to the left. Some suggest the President avoid an appointment ‘in an election year’ (which the constitution makes no provisions for), or that the Senate refuse to hold hearings or confirm this president’s appointment, waiting for the ‘new’ president, which they assume will be republican, a distinct contravention of the Senate’s duties outlined in the constitution. Meanwhile, it may be painful to quote Hillary Clinton but ‘elections have consequences’. Had republicans been able to elect Mitt Romney, a republican would be filling the vacancy created by the untimely death of the Justice. Perhaps this is a good lesson to remember for the GOP heading into 2016, as ‘establishment’ republicans throw a tantrum because showmen like Trump and Cruz are crushing establishment candidates like Bush, Rubio, and Katich, at least according to polls. We’ll see what happens when South Carolina Republicans vote on February 20th. Meanwhile, the media does its best to sell all of America on the idea that South Carolina and South Carolinians are ‘quirky’, ‘conservative’, ‘moderate’, ‘different’ or fill in the blank with your own superlative. Myths that continue to dominate the political narrative, all the way through the debates. This is a ‘gut punch’ kind of state, they say. So, the candidates did their best to gut punch each other at the debates. After this weekend’s debate performance, one wonders when state party leaders across this country will take a look at a primary system that puts candidates in a cage, and forces them to answer questions from TV Stars. First, it elevates the media to a position it doesn’t deserve. Second, it seems to force the candidates to not just act craven, and rude, but to be so. This is the process that brings the cream to the top in US politics? I don’t think so. The cool thing about this event was the music. All the campaigns use music to stage their events, but whoever did this one, did a great job. This podcast includes a lot of the music they chose to stage the event. Sponsored by Brush Studio and X Government Cars

PODCAST 430

You’re Not That Hot Anymore. Are the institutions of our society failing us, or just failing to live up to their over the top narratives? A bad customer service experience leads into a discussion – presented as sort of a rant but meant as a question  – about whether the business models and technology that seemed so forward five to ten years ago don’t seem that way at all now. Technology companies, Internet Service Providers, consumer products, office supplies, services, health care, travel, utilities and all kinds of services in the western world seem to have stopped progressing in terms of service to the customer a few years ago. No longer is it good enough to deliver a great product or service, you have to have an ‘amazing’ story, be saving the whales, or making your product in some aboriginal prefecture where you pay fair wages and post the obligatory pictures of building schools, or handing out water at the local marathon or breast cancer walk. What happened to buying a toaster that works, and when it doesn’t being able to rely on a customer service approach that says, “Yep, here’s a new one”? Instead you get protocols, upsells, long waits at the help desk (with the same three songs that play over and over) bored, surly or overwhelmed ticket agents, or admissions ‘techs’. The gauntlet of nose-ring festooned ‘greeters’ sporting ‘man-buns’ or just plain mean city, county, state and federal workers is actually the new normal. We need to talk about it, and we need to fix it. Is the problem that companies are spending too much time saving the whales, and not enough time saving the customer? Or is it excessive government regulation, poor economic growth, or we’re just not as competent as our ‘amazing’ history and resume says we are? No institution in our society is more dangerously corrupt and incompetent than the government, despite what the politicians say about Wall Street. What can be done? Meanwhile…still on hold with customer service. Sponsored by X Government Trucks and Pride of Homes and Luke Team Real Estate. (Editor’s Note: Podcast 429 isn’t done yet, and will be on the way…so here’s podcast 430. Don’t worry you didn’t miss one.