PODCAST 430

You’re Not That Hot Anymore. Are the institutions of our society failing us, or just failing to live up to their over the top narratives? A bad customer service experience leads into a discussion – presented as sort of a rant but meant as a question  – about whether the business models and technology that seemed so forward five to ten years ago don’t seem that way at all now. Technology companies, Internet Service Providers, consumer products, office supplies, services, health care, travel, utilities and all kinds of services in the western world seem to have stopped progressing in terms of service to the customer a few years ago. No longer is it good enough to deliver a great product or service, you have to have an ‘amazing’ story, be saving the whales, or making your product in some aboriginal prefecture where you pay fair wages and post the obligatory pictures of building schools, or handing out water at the local marathon or breast cancer walk. What happened to buying a toaster that works, and when it doesn’t being able to rely on a customer service approach that says, “Yep, here’s a new one”? Instead you get protocols, upsells, long waits at the help desk (with the same three songs that play over and over) bored, surly or overwhelmed ticket agents, or admissions ‘techs’. The gauntlet of nose-ring festooned ‘greeters’ sporting ‘man-buns’ or just plain mean city, county, state and federal workers is actually the new normal. We need to talk about it, and we need to fix it. Is the problem that companies are spending too much time saving the whales, and not enough time saving the customer? Or is it excessive government regulation, poor economic growth, or we’re just not as competent as our ‘amazing’ history and resume says we are? No institution in our society is more dangerously corrupt and incompetent than the government, despite what the politicians say about Wall Street. What can be done? Meanwhile…still on hold with customer service. Sponsored by X Government Trucks and Pride of Homes and Luke Team Real Estate. (Editor’s Note: Podcast 429 isn’t done yet, and will be on the way…so here’s podcast 430. Don’t worry you didn’t miss one.) 

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Podcast 371

The Islamic State. Now What? Just recently the perfumed princes in Washington were thrilled about a Delta Force Operation that killed one of the Islamic State’s top leaders and included the arrest of his wife. It was the kind of adventure story the American Media loves, and they gleefully turned the raid into a cartoon complete with reports of casualty free hand-to-hand combat and lurid reports of the freeing of a slave held by the couple. It was a good story and served as a narrative the White House used to prove the President’s strategy was indeed ‘degrading’ the ISIS military capabilities. I decided to wait to talk about this story, because I knew another shoe would drop. Sure enough, within a few days we were greeted with grim reports of the rout of the Iraqi Army defending Ramadi, in the Anbar province, less than 70 miles from Baghdad. Even worse, as the Iraqis ran, they left lots of shiny new military equipment from the United States, which will now be employed against Iraqis and ultimately Americans. Within a few days it has become clear President Obama’s strategy isn’t working. Now what? The problem is, this country’s media, its politicians, and its leaders have no idea what to do about this problem. We need to have a conversation that starts with what the Foreign Policy of the United States is, and what it should be, rather than fifty reporters chasing a 68 year old woman around Iowa, while she has breakfast with ten or eleven people at a time, or demanding a former governor and head of a super pac tell the country what he would have done in 2003. Don’t hold your breath. Given the fast food nature of America’s media and political environment, I am surprised anyone even knows where Anbar province is, unless they had the honor of serving there. Yet the question remains. Do you want to invade Iraq again to stop ISIS? Should we stop ISIS, since they’re fighting Iran? What are we doing, when our allies don’t understand or trust our President, and 38 people are running for President? Are we in favor of early interventions in problem areas? Does it work? A new world is being birthed, and whole sections of the planet are slipping back in time, rather than progressing. When economies in the West, and in Asia start growing in earnest again we’re going to move very quickly forward. Some places are going to be left behind. When that happens, we’re going to see some bad things happening. Are we prepared? Are you prepared? Do you know what to advocate? Do you have an opinion about what’s best for the United States? Is there a politician that can articulate and execute that idea, after 2017. Because chances are, the next black swan event that changes the world will either be economic, or foreign related, or both. As ISIS beheads, burns, cages, kills children and adds to the chaos that is the Middle East these days, the US political clown show, including the one in the White House, doesn’t give me much faith. What about you? Sponsored by X Government Cars. (Photo from the New York Post) 

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