PODCAST 430

You’re Not That Hot Anymore. Are the institutions of our society failing us, or just failing to live up to their over the top narratives? A bad customer service experience leads into a discussion – presented as sort of a rant but meant as a question  – about whether the business models and technology that seemed so forward five to ten years ago don’t seem that way at all now. Technology companies, Internet Service Providers, consumer products, office supplies, services, health care, travel, utilities and all kinds of services in the western world seem to have stopped progressing in terms of service to the customer a few years ago. No longer is it good enough to deliver a great product or service, you have to have an ‘amazing’ story, be saving the whales, or making your product in some aboriginal prefecture where you pay fair wages and post the obligatory pictures of building schools, or handing out water at the local marathon or breast cancer walk. What happened to buying a toaster that works, and when it doesn’t being able to rely on a customer service approach that says, “Yep, here’s a new one”? Instead you get protocols, upsells, long waits at the help desk (with the same three songs that play over and over) bored, surly or overwhelmed ticket agents, or admissions ‘techs’. The gauntlet of nose-ring festooned ‘greeters’ sporting ‘man-buns’ or just plain mean city, county, state and federal workers is actually the new normal. We need to talk about it, and we need to fix it. Is the problem that companies are spending too much time saving the whales, and not enough time saving the customer? Or is it excessive government regulation, poor economic growth, or we’re just not as competent as our ‘amazing’ history and resume says we are? No institution in our society is more dangerously corrupt and incompetent than the government, despite what the politicians say about Wall Street. What can be done? Meanwhile…still on hold with customer service. Sponsored by X Government Trucks and Pride of Homes and Luke Team Real Estate. (Editor’s Note: Podcast 429 isn’t done yet, and will be on the way…so here’s podcast 430. Don’t worry you didn’t miss one.) 

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Podcast 405

China Syndrome. As the China Market Meltdown story goes mainstream, it’s pundit tug-o-war between ‘China Doom’ proponents and ‘Nothing To See Here Folks’ adherents. Fun for the media, not so fun if you’re trying to figure out where this might go … could go wrong. Hopefully this podcast will be of some help. We start from the proposition that no one really knows what’s going on in China. It’s possible even the highest people in the Chinese Communist Government don’t really know what’s going on in China. Despite what is being said, there will be winners and losers if China actually does melt down, and surprises along the way. Does an economic collapse in China mean an end to the People’s Republic of China? What might that look like if it does happen? Or, will this problem simply be one of those momentary pauses, fodder for a couple of days relief from political nonsense in the US, before we get back to arguing about Donald Trump’s latest missive, Jeb Bush’s black hand, or Hillary Clinton’s email. It certainly feels like we’re nearing one of those strange historic pivot points, but whether the market meltdown in China, and the angst in markets across the world from Europe and Asia to the United States are in fact, that black swan pivot point. Could be. Hard to tell. Pivot points and Black Swan events don’t fit perfectly into decades, and are hard to predict. Its fun to hear people saying, “I’ve been predicting this for years” after something happens that looks like it could be a black swan event. In fact, historic pivot points have to be something more than just a Black Swan, but something that happens, that afterward people can clearly point to that event as the beginning of ‘when things changed’. One thing is for sure; Hold onto your hats (if you wear one), there is a strong feeling out there that what passes for current events today, may be about to change … for good. Sponsored by Ryan Plumbing and Heating of Saint Paul. 

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Podcast 388

The Power Of Negative Thinking. See? Made you look. What’s needed is more positive thinking. Still, negative thinking is everywhere. We’ve talked about the power of turning off all the media long enough to hear internal thoughts. Now its time to talk about how many of those internal thoughts can be negative. Negative thoughts are like a cancer, that invades everything and makes it hard to act positively for yourself. Political people especially need to remember the need to be for something, as opposed to against seemingly everything. In this podcast, some experiences directly related to business, and the changes a radio guy goes through to become a podcaster and independent businessman. It’s not all wine and roses, but in the end, being able to be independent, to navigate deep and shallow water as you wish, is very fulfilling. Fact is, no one ever said it would be easy. One of the things you learn in business for yourself is, it’s always something. Negative thoughts include self doubt, worry, and fear of failure and especially success. So many conversations this fourth of July weekend, and almost none of them were about politics and what’s on the 24 hour news channel. Many of them were about other, deeper subjects; Proof that normal, everyday, regular people are thinking about complex and deep subjects, and doing amazing things. You just don’t see them on Fox and CNN, or hear them on talk radio, because they’re too busy talking about Hillary Clinton and Donald Trump, and in talk radio’s case, running away from the issues. Find out how a simple piece of advice from a friend ended up as Podcast 388. Sponsored by Ryan Plumbing of Saint Paul. 

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