PODCAST 430

You’re Not That Hot Anymore. Are the institutions of our society failing us, or just failing to live up to their over the top narratives? A bad customer service experience leads into a discussion – presented as sort of a rant but meant as a question  – about whether the business models and technology that seemed so forward five to ten years ago don’t seem that way at all now. Technology companies, Internet Service Providers, consumer products, office supplies, services, health care, travel, utilities and all kinds of services in the western world seem to have stopped progressing in terms of service to the customer a few years ago. No longer is it good enough to deliver a great product or service, you have to have an ‘amazing’ story, be saving the whales, or making your product in some aboriginal prefecture where you pay fair wages and post the obligatory pictures of building schools, or handing out water at the local marathon or breast cancer walk. What happened to buying a toaster that works, and when it doesn’t being able to rely on a customer service approach that says, “Yep, here’s a new one”? Instead you get protocols, upsells, long waits at the help desk (with the same three songs that play over and over) bored, surly or overwhelmed ticket agents, or admissions ‘techs’. The gauntlet of nose-ring festooned ‘greeters’ sporting ‘man-buns’ or just plain mean city, county, state and federal workers is actually the new normal. We need to talk about it, and we need to fix it. Is the problem that companies are spending too much time saving the whales, and not enough time saving the customer? Or is it excessive government regulation, poor economic growth, or we’re just not as competent as our ‘amazing’ history and resume says we are? No institution in our society is more dangerously corrupt and incompetent than the government, despite what the politicians say about Wall Street. What can be done? Meanwhile…still on hold with customer service. Sponsored by X Government Trucks and Pride of Homes and Luke Team Real Estate. (Editor’s Note: Podcast 429 isn’t done yet, and will be on the way…so here’s podcast 430. Don’t worry you didn’t miss one.) 

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Podcast 405

China Syndrome. As the China Market Meltdown story goes mainstream, it’s pundit tug-o-war between ‘China Doom’ proponents and ‘Nothing To See Here Folks’ adherents. Fun for the media, not so fun if you’re trying to figure out where this might go … could go wrong. Hopefully this podcast will be of some help. We start from the proposition that no one really knows what’s going on in China. It’s possible even the highest people in the Chinese Communist Government don’t really know what’s going on in China. Despite what is being said, there will be winners and losers if China actually does melt down, and surprises along the way. Does an economic collapse in China mean an end to the People’s Republic of China? What might that look like if it does happen? Or, will this problem simply be one of those momentary pauses, fodder for a couple of days relief from political nonsense in the US, before we get back to arguing about Donald Trump’s latest missive, Jeb Bush’s black hand, or Hillary Clinton’s email. It certainly feels like we’re nearing one of those strange historic pivot points, but whether the market meltdown in China, and the angst in markets across the world from Europe and Asia to the United States are in fact, that black swan pivot point. Could be. Hard to tell. Pivot points and Black Swan events don’t fit perfectly into decades, and are hard to predict. Its fun to hear people saying, “I’ve been predicting this for years” after something happens that looks like it could be a black swan event. In fact, historic pivot points have to be something more than just a Black Swan, but something that happens, that afterward people can clearly point to that event as the beginning of ‘when things changed’. One thing is for sure; Hold onto your hats (if you wear one), there is a strong feeling out there that what passes for current events today, may be about to change … for good. Sponsored by Ryan Plumbing and Heating of Saint Paul. 

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Podcast 404 – Jason Lewis Part 2

Jason Lewis Part 2. (Editor’s Note: Jason and I did this podcast in August, 2015 long before he announced his candidacy for Congress in Minnesota’s 2nd District. Lately my entries describing what is in this podcast have generated controversy for Jason Lewis, because people apparently think these notes are a ‘transcript’ of the podcast. They are not. These notes constitute a blog entry, which explain what is in the podcast. If you want to hear what was said, you’ll have to listen to the podcast. In any case, it is fair to clarify that Jason Lewis said he accepted President Obama’s Iran deal with caveats. Before you criticize, and condemn, it’s only fair that you hear the man out. February 11th, 2016 from Sumter, South Carolina, on the campaign trail.) The second half of Jason Lewis and Bob Davis on the Bob Davis Podcast. This podcast starts with an extensive discussion of President Obama’s Iran Deal, which Jason supports. This leads into a wider conversation about the US Defense and Diplomatic structure with the rest of the countries in the world, and further discussion of Jason’s larger point that the US can’t have big government abroad and small (or limited) government at home. Once we dispatch the Iran and foreign policy questions, the talk turns to politics in the United States, and the media’s role in it. Is the influence of talk show hosts like Sean Hannity and Glenn Beck on American politics and its conduct of foreign policy. Other points to ponder include Woodrow Wilson and World War I, conspiracy theories about how the British provoked Wilson and his advisors into World War I, and the knock on problems which later contributed to the causes of World War II, in Jason’s opinion. Considering these foreign policy problems, what’s the political diagnoses by Jason, (who also claims to be a pariah in Republican circles here in Minnesota because of his ‘pacifist’ stance on foreign policy issues). Does the country need a personality who can pull people together, or can people generate a political movement on their own? In Jason’s opinion, Republicans continue to try to appeal to the small base that listens to talk radio, expecting bigger results. He also talks about his ‘semi retirement’, ‘going Galt’, and Minnesota’s economic situation, Governor Dayton, former Governor Jessie Ventura and the Minnesota legislature. We close with a short talk about our talk radio days and the future of media, in particular digital media versus broadcast media, and on demand audio like The Bob Davis Podcasts, and The Jason Lewis Show podcasts available here. Don’t forget Jason’s New Audio Book Power Divided is Power Checked available here. This is the kind of content sorely missing from talk radio these days. (Editor’s Note: It’s a great pleasure to work again — even on a podcast — with someone who knows how to deliver great talk content, and is smart, prepared, and witty!). Sponsored by X Government Cars. 

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